Return & Exchange Policy

General Conditions

• Claims must be initiated within 2 days of the delivery date. Items must be conserved in their original condition, unused, and with all original tags and packaging.

• Certain products, such as sale items or special-order goods, are not eligible for return.

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Return Process

• Due to the perishable nature of our products, all sales are final. If there is an issue with your order, please contact your sales representant or via contact@festivallatinfoods.com within 2 days of delivery to resolve the issue.

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Refunds

• Once we receive and inspect the returned product, a Credit Memo will be processed within 5 to 10 business days.

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Damaged or Defective Products

• If you receive a damaged or defective item, please contact our customer service team within 2 days of receiving the order. We will provide a solution

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Customer Service

For any questions or further assistance, our customer service team is here to help. You can reach us via contact@festivallatinfoods.com

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Note: This policy is subject to change at any time. We recommend checking this section periodically for updates.